Frequently Asked Questions

Transition FAQs – Everything You Need to Know

1. Why is Haven Motors no longer selling vehicles?

   We’ve made the decision to focus exclusively on vehicle servicing and parts. This allows us to do what we do best—keep your vehicle running smoothly with expert care and genuine parts.

2. Where are you now located?

   You’ll find us at our current service centre - 30 Vickerman Street, Port Nelson

3. Are your contact details the same?

   Yes! You can still reach us on 03 548 8880 or by email at admin@havenmotors.co.nz.

4. Are you still an authorised agent?

   Absolutely. We remain fully authorised service agents for VW, Audi, Skoda, Cupra, and Mazda, with access to genuine parts and factory-approved diagnostics.

5. What services do you now offer?

   We offer all aspects of vehicle servicing and repairs, diagnostics, WOF inspections, and genuine parts support.

6. I have a service booked—do I need to do anything?

   No action needed! Just come to our new location on the day of your booking. You’ll receive a confirmation with the new address.

7. Can I still order parts or get advice over the phone?

   Yes! Our parts team is still on hand with the same expert knowledge and quick turnaround times.

8. Is there parking at the new location?

   Yes—customer parking is available onsite. Just look for the Haven Motors sign on the building and pull up out front.

9. Who can I contact with questions?

   Feel free to call our friendly team on 03 548 8880. We’re always happy to help.